Shopping:

1. How long it takes to receive my order?

Total Time = Processing Time + Transit Time

A. Order Processing: We conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. This typically takes 1 to 2 business days.

B. Transit time: The amount of time it takes to receive your order after your order has been shipped. Transit times can vary depending on your location and shipping methods.

Standard Shipping Service：

Order delivery: 15-25 business days.

2. How much for shipping fee ?

Shipping fee is decided by destination and products you ordered. Please add items into your shopcart, proceed to pay, you will see the amount of shipping fee before payment.

3.Do I need to pay the custom tax?

In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.

1> We have no control over these charges and cannot predict the amount. For further information please send an email to us;

2> Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;

3>When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.

4. Can I use a PO Box or APO/FPO military address?

For now our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses.So you will need to provide a street address. If a PO Box or APO/FPO military address is given, it will delay shipment of your items or your order will be canceled.

5. Which country do you ship to?

PepperMens support international shipping. And we can ship to most countries & regions in the world.

6. How Do I Use A Coupon Code?

You may find an option on the product “Check Out”page to choose using the coupon which already in your account. Or you can simply put the coupon code in the textbox and click the “Apply” button.

Order Making:

1. Can I modify or cancel my order?

A. How to cancel order before payment?

If your order is unpaid, you can just leave it in your account.

Notice: Email address you have put in the shipping address will automatically registered as your PepperMens account, and the order information will be sent to this email address, please check it kindly.

B. Can I withdraw an order after payment?

* Cancel paid order within 24 hours:
Customer can cancel the order by emailing us.We offer full refund if the order is canceled within 24 hours after the payment.

* Cancel paid order after 24 hours:
Customer can cancel the order by emailing us，We will decide according to the delivery situation of the item.

Attention：We do NOT accept order cancellation request if the order has been shipped.

C. If I place repeat order, can I cancel one?

Please Email or Call our customer service team, so that we can cancel one and resolve your problems as soon as possible.

D. Change item after payment

Please contact our customer service team, we can change the items within 24 hours after the payment for free(*if the order has been shipped, it can't change).

E. Change Address after payment

Please contact our customer service team, we can change the shipping address before it is shipped. After that, we are unable modify it anymore.

2.Why split an order into several orders?

Here are some reasons:

A. The order has too many products and they all don’t fit into one box;
B. Some products in the order are out of stock;
C. Some products in the order didn’t pass 1st time quality control check, and on it’s 2nd time quality checking;
D. Some items are out of stock temporarily.

About Products

1. Where are the products from?

Our factories are located in mainland China , We have warehouses both domestically and overseas, and will ship to you as soon as possible according to the inventory situation.

2. Any Store Locations?

Currently we only offer our products and service via our website. Hopefully we will expand our business soon to have some offline stores.

3. What should I do if the products are out of stock?

For some hot sale items, it might go out of stock after you made the payment. Our customer service team will email you for replacement or refund.